최신ISEB ITIL Foundation Certificate in IT Service Management - ISEB-ITILV3F무료샘플문제

A. Impact, priority and urgency are independent of each other

B. Priority should be based on impact and urgency

C. Impact should be based on urgency and priority

D. Urgency should be based on impact and priority

A. Change Management

B. Service Asset and Configuration Management

C. Service Level Management

D. Incident Management

A. To transform Service Management into a strategic asset

B. To underscore the importance of services in the global economy

C. To design and build processes that will meet business needs

D. To provide detailed specifications for the design of IT services

A. Problem Management

B. Request Fulfilment

C. Event Management

D. Incident Management

A. A pre-authorised Change that has an accepted and established procedure

B. A Change that is made as the result of an audit

C. A Change to the service provider's established policies and guidelines

D. A Change that correctly follows the required Change process

A. Process owners are more important to service management than service owners

B. Service owners are more important to service management than process owners

C. Service owners are as important to service management as process owners

D. Process owners and service owners are not required within the same organization

A. To provide quality knowledge of Change, Release and Deployment Management

B. To plan and manage the capacity and resource requirements to manage a release

C. To ensure that a service can be managed, operated and supported

D. To provide training and certification in project management

A. A set of questions that should be asked when reviewing the success of a recent Change

B. A definition of the roles and responsibilities required for Change Management

C. A seven step process for releasing Changes into production

D. A set of questions that should be asked to help understand the impact of Changes

A. Tell others about the progress of an activity

B. Manage an activity

C. Perform an activity

D. Be kept up to date on the progress of an activity