최신SDI - SERVICE DESK MANAGER QUALIFICATION - SD0-302무료샘플문제
문제1
Identify one of the Service Desks responsibilities in its relationship with the IT Service Continuity Management process
Identify one of the Service Desks responsibilities in its relationship with the IT Service Continuity Management process
정답: D
문제2
Which of these options is part of the Service Desks responsibility in the Release and Deployment Management process?
Which of these options is part of the Service Desks responsibility in the Release and Deployment Management process?
정답: D
문제3
Identify a key component of a good internal communications programme
Identify a key component of a good internal communications programme
정답: B
문제4
Which of these options is a recognised responsibility of the Change Management process?
Which of these options is a recognised responsibility of the Change Management process?
정답: B
문제5
Which of these options is a financial management activity?
Which of these options is a financial management activity?
정답: B
문제6
You need to write a business case for your new ITSM software system; which key element is it appropriate to include?
You need to write a business case for your new ITSM software system; which key element is it appropriate to include?
정답: C
문제7
There are many support options available for Service Desks and their users today, the most traditional of which is telephone support. What typically is its main purpose?
There are many support options available for Service Desks and their users today, the most traditional of which is telephone support. What typically is its main purpose?
정답: A
문제8
You have been asked to produce a model for the most cost-effective way to deliver service across
all parts of the organisation. Your manager has indicated that her preference is a right-sourcing
option.
What does this mean?
You have been asked to produce a model for the most cost-effective way to deliver service across
all parts of the organisation. Your manager has indicated that her preference is a right-sourcing
option.
What does this mean?
정답: D
문제9
Which of these options is a suitable technique for dealing with stress?
Which of these options is a suitable technique for dealing with stress?
정답: A
문제10
When you were initially appointed as the Service Desk Manager you found that you had inherited a team consisting mostly of demotivated people who were considering looking for other jobs, and you worked hard to improve this situation. Other than staff retention, what is a key benefit of motivation?
When you were initially appointed as the Service Desk Manager you found that you had inherited a team consisting mostly of demotivated people who were considering looking for other jobs, and you worked hard to improve this situation. Other than staff retention, what is a key benefit of motivation?
정답: A
문제11
Which process supports financial planning, contributes to IT service continuity planning and improves root cause analysis?
Which process supports financial planning, contributes to IT service continuity planning and improves root cause analysis?
정답: B