최신EXIN ITIL - Foundation - ITILFND무료샘플문제

A. Teams

B. Job descriptions

C. Roles, people or groups

D. Functions

A. To ensure that all changes are assessed for their impact on service designs

B. TO handover new service level requirements to the service level management process

C. To ensure service design packages are handed over to service transition

D. TO document the initial structure and relationship between services and customers

A. Recording service desk staff absence

B. Recording and monitoring environmental conditions in the data centre

C. Monitoring the status of configuration items

D. Intrusion detection

A. 1, 2 and 3 only

B. 2, 3 and 4 only

C. 1, 3 and 4 only

D. 1, 2 and 4 only

A. Incident management, service desk, request fulfilment, access management, and event management

B. Incident management, problem management, service desk, request fulfilment, and event management

C. Event management, incident management, change management, and access management

D. Event management, incident management, problem management, request fulfilment, and access management

A. Resource

B. Commodity

C. Technical

D. Customer

A. Supplier

B. User

C. Administrator

D. Customer

A. It is mandatory that all changes are subject to design coordination activity

B. Only changes that introduce new services

C. Only changes to business critical systems

D. Any change that the organization believes could benefit

A. External IT teams

B. All stakeholders

C. Business units

D. Internal IT teams

A. To ensure that each release package specified by service design consists of a set of related assets and service components

B. To build, test and deliver the capability to provide the services specified by service design

C. To record and manage deviations, risks and issues related to the new or changed service

D. To ensure that all changes can be tracked, tested and verified if appropriate

A. In the definitive media library

B. In the definitive software library

C. In the definitive security library

D. In the definitive production library

A. The availability of a service or component

B. How long a service or configuration item (CI) can perform its function without failing

C. How quickly a service or component can be restored to normal working order

D. The level of risk that affects a service or process

A. Customers for whom the cost of the service is the primary driver

B. Anyone who gets charged for the delivered services

C. Customers who are not part of the same organization as the service provider

D. Someone who works in the same organization but in a different business unit to the service provider

A. Service operation

B. Service design

C. Service strategy

D. Service transition

A. Service level requirements

B. A business case

C. A return on investment

D. A service level agreement

A. A complete set of all the documentation required to deliver world class services to customers

B. The implementation and management of quality IT services that meet business needs

C. An internal service provider that is embedded within a business unit

D. Technical implementation of supporting IT infrastructure components

A. The design of new or changed services

B. The design of market spaces

C. The design of the technology architectures

D. The design of the service portfolio, including the service catalogue

A. Only when the error in the IT Service is found

B. As soon as the major problem procedure is executed

C. Only when the root cause is found and a workaround exists

D. As soon as it becomes useful to do so

A. 1 and 3 only

B. 2 and 3 only

C. 1 and 2 only

D. All of the above