최신EXIN ITIL Foundation (V4) - ITIL무료샘플문제
문제1
Which practice uses technologies such as intelligent telephony systems, a knowledge base and monitoring tools?
Which practice uses technologies such as intelligent telephony systems, a knowledge base and monitoring tools?
정답: B
문제2
Which benefit is MOST aligned with the guiding principle 'progress iteratively with feedback'?
Which benefit is MOST aligned with the guiding principle 'progress iteratively with feedback'?
정답: B
문제3
Identify the missing word in the following sentence.
The purpose of the 'information security management' practice is to [?] the organization's information.
Identify the missing word in the following sentence.
The purpose of the 'information security management' practice is to [?] the organization's information.
정답: B
문제4
What describes the steps needed to create and deliver a specific service to a consumer?
What describes the steps needed to create and deliver a specific service to a consumer?
정답: C
문제5
What type of change is often used for resolving incidents or implementing security patches?
What type of change is often used for resolving incidents or implementing security patches?
정답: B
설명: (ExamPassdump 회원만 볼 수 있음)
문제6
What is NOT within the scope of service catalogue management?
What is NOT within the scope of service catalogue management?
정답: B
문제7
What does 'change enablement' PRIMARILY focus on?
What does 'change enablement' PRIMARILY focus on?
정답: D
문제8
Which value chain activity ensures the availability of service components?
Which value chain activity ensures the availability of service components?
정답: A
문제9
Which is an external input to the service value chain?
Which is an external input to the service value chain?
정답: B
문제10
Which TWO are inputs to the service value system?
1 Demand
2 Products
3 Value
4 Opportunity
Which TWO are inputs to the service value system?
1 Demand
2 Products
3 Value
4 Opportunity
정답: A
문제11
What should remain constant within an organization, even when the organization's objectives change?
What should remain constant within an organization, even when the organization's objectives change?
정답: B
설명: (ExamPassdump 회원만 볼 수 있음)
문제12
Which statement about a service value stream is CORRECT?
Which statement about a service value stream is CORRECT?
정답: C
문제13
Which practice ensures that accurate and reliable information is available about configuration items and the relationships between them?
Which practice ensures that accurate and reliable information is available about configuration items and the relationships between them?
정답: C
문제14
Which guiding principle considers customer and user experience?
Which guiding principle considers customer and user experience?
정답: D
문제15
Which can act as an operating model for an organization?
Which can act as an operating model for an organization?
정답: B
문제16
What is a problem that has been analysed but has not been resolved?
What is a problem that has been analysed but has not been resolved?
정답: B
문제17
What can be used to help determine the impact level of a problem?
What can be used to help determine the impact level of a problem?
정답: D
문제18
Identify the missing word in the following sentence.
A [?] is the addition, modification, or removal of anything that could have a direct or indirect effect on services
Identify the missing word in the following sentence.
A [?] is the addition, modification, or removal of anything that could have a direct or indirect effect on services
정답: C