최신ITIL Foundation (Version 5) - ITIL-5-Foundation무료샘플문제

A. To comply with financial and regulatory policies

B. To streamline operations and increase consistency by relying more on automation

C. To strengthen direct personal engagement between users and support staff

D. To ensure every service interaction is handled manually for better control

A. The service provider ceasing to operate

B. Requirement for consumer staff training to use the service effectively

C. Lack of staff availability in the consumer organization

D. Failure of hardware owned and managed by the consumer

A. Where are we now?

B. Where do we want to be?

C. What is the vision?

D. Take action

A. By selecting one guiding principle to follow as the main basis for every decision

B. By using all the guiding principles equally when making any decision

C. By considering each guiding principle to understand its relevance before applying it

D. By using the "keep it simple and practical" principle and one or two others that are relevant to the specific decision

A. Continuous delivery

B. Site Reliability Engineering

C. Observability

D. Continuous integration

A. Organizations and people

B. Information and technology

C. Partners and suppliers

D. Value streams and processes

A. A reduction in the quality of a service

B. An unplanned interruption to a service

C. An event causing critical loss

D. A flaw or vulnerability in a service

A. Organizations and people

B. Information and technology

C. Partners and suppliers

D. Value streams and processes