In a geographically distributed AICC deployment, which network technology is used to create a secure, private network over the public internet to connect remote sites and agents?

• A. Leased Lines (MPLS)
• B. Local Area Network (LAN)
• C. Virtual Private Network (VPN)
• D. Public Internet without encryption

Which component in the AICC architecture is responsible for converting text-based chatbot responses into spoken audio for a seamless transition from chat to voice?

• A. Media Server
• B. Text-to-Speech (TTS) engine
• C. ICD Router
• D. Automatic Speech Recognition (ASR) engine

Which AICC component would be responsible for executing a complex business rule such as: "If a customer is a 'Gold' member and their call wait time exceeds 30 seconds, automatically create a callback request and place them back in the queue with a high priority"?

• A. The Workflow Engine, which can interact with the ICD and CRM.
• B. The IVR system for collecting the member level.
• C. The CTI server for monitoring wait time.
• D. The CMS reporting module for historical analysis.

When troubleshooting a scenario where agents cannot log into the UAP, what is the first logical step?

• A. Check the IVR prompts.
• B. Restart the CTI server.
• C. Reinstall the UAP software on all agent computers.
• D. Check the connectivity and status of the authentication/AAA server.

Which AICC component would be extended or integrated with to create a custom real-time dashboard showing business-specific Key Performance Indicators (KPIs)?

• A. The agent's UAP client.
• B. The network switch.
• C. The CMS reporting database via ODBC/JDBC connections.
• D. The IVR media server.