최신Huawei HCSP-Presales-Service(AICC) V1.0 - H21-287_V1.0무료샘플문제
문제1
When proposing an AICC solution to replace a legacy system, which non-functional requirement is often the most difficult and costly to meet for a large, established contact center?
When proposing an AICC solution to replace a legacy system, which non-functional requirement is often the most difficult and costly to meet for a large, established contact center?
정답: D
문제2
When implementing a virtualized AICC environment, which resource is often over-provisioned initially, leading to inefficiency?
When implementing a virtualized AICC environment, which resource is often over-provisioned initially, leading to inefficiency?
정답: B
문제3
In a contact center using AICC, which metric, when correlated with First Call Resolution (FCR), provides the strongest indicator of long-term customer satisfaction?
In a contact center using AICC, which metric, when correlated with First Call Resolution (FCR), provides the strongest indicator of long-term customer satisfaction?
정답: A
문제4
When implementing a new AICC solution, what is the purpose of a "User Acceptance Testing (UAT)" phase?
When implementing a new AICC solution, what is the purpose of a "User Acceptance Testing (UAT)" phase?
정답: D
문제5
Which AICC component would be extended or integrated with to create a custom real-time dashboard showing business-specific Key Performance Indicators (KPIs)?
Which AICC component would be extended or integrated with to create a custom real-time dashboard showing business-specific Key Performance Indicators (KPIs)?
정답: C
문제6
In the context of AICC solution design, what does "horizontal scaling" refer to?
In the context of AICC solution design, what does "horizontal scaling" refer to?
정답: C
문제7
Which AICC concept refers to the practice of routing interactions to the best available resource, whether that is a human agent or an automated self-service system?
Which AICC concept refers to the practice of routing interactions to the best available resource, whether that is a human agent or an automated self-service system?
정답: D
문제8
Which AICC feature would be used to implement a "virtual queue" where a customer can opt for a callback instead of waiting on hold, and the system calls them back when their turn arrives?
Which AICC feature would be used to implement a "virtual queue" where a customer can opt for a callback instead of waiting on hold, and the system calls them back when their turn arrives?
정답: A
문제9
For a outbound collections campaign, which dialing mode provides the best balance between compliance (avoiding harassing calls) and agent efficiency by presenting the customer information before the call is placed?
For a outbound collections campaign, which dialing mode provides the best balance between compliance (avoiding harassing calls) and agent efficiency by presenting the customer information before the call is placed?
정답: C
문제10
Which AICC reporting capability would be used to track the path of a customer interaction that started as a web chat, was escalated to a voice call, and then followed up by an email?
Which AICC reporting capability would be used to track the path of a customer interaction that started as a web chat, was escalated to a voice call, and then followed up by an email?
정답: C