What is the goal of service asset and configuration management?

• A. To build a service model according to ITIL best practices
• B. To correlate IT services and different IT components needed to deliver them
• C. To define and track the accounting process of the assets
• D. To implement ITIL practices across the entire organization

Which statement most accurately describes functionality provided by IBM SmartCloud Control Desk?

• A. It provides forecasting, tracking, and planning of labor and skills involved in IT processes across a global enterprise.
• B. It monitors, measures, and reports discrete resources within an IT environment to ensure optimal and committed performance levels.
• C. It provides remote control functions that allow administrators/engineers to connect to and remotely operate client devices and servers such as hardware and software-based technologies that enable console access, remote KVM, and power management necessary to support a lights out data center environment.
• D. It provides services for the storing, categorization, searching, and correlation of data about client accounts, solutions, contracts, revenue, organizations, and products.

A customer wants the service desk personnel to track leasing contracts for their IT assets that are currently maintained in an in-house developed application. How should the customer be advised to implement this requirement?

• A. Leverage the customized asset application by using Application Designer to add a lease contract section to maintain contracts for each asset.
• B. Use the Maximo Data Loader to load lease information into IBM Tivoli Asset Management for IT (TAMIT).
• C. The customer should continue maintaining their leasing contracts in their own application. Using the Integration Framework, the information of each contract can be populated in the Lease Contracts application.
• D. Use Integration Framework to load for the first time the lease contracts information into the Lease Contracts application, and then maintain those contracts with TAMIT

An organization is using IBM SmartCloud Control Desk to manage their IT environment. Which three applications are key to building a knowledge management strategy to help the organization gather, analyze, store, and share knowledge? (Choose three.)

• A. Solutions
• B. Inventory
• C. Purchase Orders
• D. Problems
• E. Incidents
• F. Web Service Library

Which statement describes functional components provided by IBM SmartCloud Control Desk?

• A. It manages the logical and physical IT infrastructure by discovering and verifying Configuration Items and their versions; it tracks detailed hardware and software configurations and logical relationships between the items based on information gathered via sensors.
• B. It provides capability to deploy software packages to all endpoints, including required patches, and fulfill a software deployment request.
• C. It gathers usage metrics (infrastructure and application resources) and stores the data for historical and audit purposes; an aggregation point for element level statistics provided by performance and capacity agents and data collection components.
• D. It provides support for new business ordering from a standard catalog, and the associated workflow to sell/contract the service.