최신Oracle RightNow Cloud Service 2016 Implementation Essentials - 1z1-325무료샘플문제
문제1
After an implementation of a Chinese knowledge base, your customer notices there are some search terms that are not found when searching through the knowledgebase under any use case.
You have verified that there are answers for the search terms being searched, but you also verify that answers are not being returned correctly.
Identify the configuration change you would make to mitigate this problem.
After an implementation of a Chinese knowledge base, your customer notices there are some search terms that are not found when searching through the knowledgebase under any use case.
You have verified that there are answers for the search terms being searched, but you also verify that answers are not being returned correctly.
Identify the configuration change you would make to mitigate this problem.
정답: D
문제2
When building an agent script with the pages and page structure as shown below, you need to take an agent from Page 3 to Page 1. There is no navigation menu in the script because you are controlling it with rules.
Which two rule actions can be used to meet this requirement? (Choose two.)
When building an agent script with the pages and page structure as shown below, you need to take an agent from Page 3 to Page 1. There is no navigation menu in the script because you are controlling it with rules.
Which two rule actions can be used to meet this requirement? (Choose two.)
정답: C,F
문제3
An agent starts a chat conference. What must the agent do to leave the conference open between the customer and a second agent?
An agent starts a chat conference. What must the agent do to leave the conference open between the customer and a second agent?
정답: C
문제4
Which two special characters can be used as wildcard values when searching for Key values in the configuration settings? (Choose two.)
Which two special characters can be used as wildcard values when searching for Key values in the configuration settings? (Choose two.)
정답: D,G
문제5
Your client wants to provide users with an Overview Answer that contains links to drill down to more detailed information if the user is interested.
The drilldown Answers should not be included in any search results.
How should the drilldown Answers be configured so that they can be linked to, but won't be displayed in search results?
Your client wants to provide users with an Overview Answer that contains links to drill down to more detailed information if the user is interested.
The drilldown Answers should not be included in any search results.
How should the drilldown Answers be configured so that they can be linked to, but won't be displayed in search results?
정답: D
문제6
Your customer has a number of custom fields that are no longer in use and would like to repurpose them for a new initiative.
Which set of custom field properties can you change as part of the repurpose work?
Your customer has a number of custom fields that are no longer in use and would like to repurpose them for a new initiative.
Which set of custom field properties can you change as part of the repurpose work?
정답: D
문제7
You are asked to identify how a question has been scored upon a search result.
While researching the question, you identified possible answer attributes to review.
Identify three items that affect the score of the answer and, therefore, should be reviewed. (Choose three.)
You are asked to identify how a question has been scored upon a search result.
While researching the question, you identified possible answer attributes to review.
Identify three items that affect the score of the answer and, therefore, should be reviewed. (Choose three.)
정답: A,C,D
문제8
Your client wants to bring all contact records from the old system into Oracle Service Cloud.
Every time a contact record is created, an email message is sent to notify this contact that a new account was created for them. The contacts do not want these notifications.
Because you are about to load a large number of contact records, which requirement is essential to prevent emails from being sent?
Your client wants to bring all contact records from the old system into Oracle Service Cloud.
Every time a contact record is created, an email message is sent to notify this contact that a new account was created for them. The contacts do not want these notifications.
Because you are about to load a large number of contact records, which requirement is essential to prevent emails from being sent?
정답: A
문제9
When using standard reports within the Analytics module there is a limit to what can be edited in each report.
Select the two items that are editable on a standard report. (Choose two.)
When using standard reports within the Analytics module there is a limit to what can be edited in each report.
Select the two items that are editable on a standard report. (Choose two.)
정답: B,F