최신Oracle Engagement Cloud 2019 Implementations Essentials - 1Z1-1064무료샘플문제

A. A configuration in the pages tab of the screen pop is missing, the URL to the page to be displayed has not been provisioned. The URL is empty so the system shows the contact edit page.

B. Screen pops are not configurable. When a call arrives, the system automatically opens the page of the object in question, these cases being the contact page.

C. Rules follow a priority order. When the system finds a contact token it automatically opens the "edit contact" page, because that rule has been configured before the Service request rule, regardless if a service Request token is also available.

D. Rules do not follow an order. When a call is received, the "edit contact" screen pop appears because it is the default rule that has been selected, regardless of the service request number or other tokens received.

A. Variables

B. Tables

C. Text

D. URLs

E. Other SmartText entries

F. Images

A. Update SR milestone

B. Delete SR by SR number

C. Delete SR by SR title

D. Create SR

E. Update SR assignee

A. Check the Active flag.

B. Select Status = "Active".

C. Select Create Category > Create Top-Level Category.

D. Select the task Manage Service Request Categories.

E. Select Create Category > Create Child Category.

F. Complete Category Name.

G. Select Service Catalog in Functional Areas.

A. Single point of maintenance: The Knowledge Base can be maintained easily as it is centralized.

B. In-Article Content Scanning: Knowledge Management is designed to process information inside the documents to categorize them into the corresponding products and categories to make searches more effective.

C. Multi-Language Capabilities: Users can create their articles in their native language and enable Auto-Translate to make it available to users from other regions with different languages without effort.

D. Easy to Search: Knowledge Articles content and Service Request context can be used together to recommend the best Knowledge Articles to an agent.

E. Shared Across the Organization: The information is available to all users given they possess the right roles, and is used and reused by them to create solutions and solve problems for other users.

A. It allows users to save searches for later reuse.

B. It is exportable to Excel.

C. It is searchable by date range, username, event type, event severity, and event duration.

D. It is available only to authorized administrators.

E. It is enabled by default.

A. Configure an analytics report showing milestones in warning status.

B. Add an extension column to the milestone object to hold the warning threshold value.

C. Configure an object workflow action to send the email when the milestone status changes to warning.

D. Specify the warning threshold for the milestone in the standard coverages.

E. Configure the email template to be used for notification.

F. Create standard text to be posted to the message thread.

A. You can set a field rule to validate that the Priority field of the Trouble Ticket object is between 1 and 5

B. You can create a field rule or a field trigger on a field of the Trouble Ticket object but not both on the same field.

C. You can create a trigger on the Trouble Ticket object using the Upon Import Into Database trigger event to update the custom "OpenTroubleTickets" of the Account object.

D. You can set an object rule to validate that a Trouble Ticket of Priority 1 cannot be saved without being assigned to a staff member.