최신PECB ISO/IEC 20000 Foundation - ISO-IEC-20000-Foundation무료샘플문제
문제1
To establish the objectives, processes, and procedures necessary to deliver results, that are in accordance with customer requirements and the organization's policies, IT service management must be planned. What must always be included in the service management plan?
To establish the objectives, processes, and procedures necessary to deliver results, that are in accordance with customer requirements and the organization's policies, IT service management must be planned. What must always be included in the service management plan?
정답: D
문제2
Where an external supplier is using a sub-contracted supplier, who is responsible for ensuring that the sub-contracted supplier meets their contractual obligations?
Where an external supplier is using a sub-contracted supplier, who is responsible for ensuring that the sub-contracted supplier meets their contractual obligations?
정답: D
문제3
Top management has to provide evidence of its commitment to planning, establishing, implementing, operating, and improving its service management system (SMS) within the context of the organization's business and customers' requirements. What is the best way that management can make this visible?
Top management has to provide evidence of its commitment to planning, establishing, implementing, operating, and improving its service management system (SMS) within the context of the organization's business and customers' requirements. What is the best way that management can make this visible?
정답: A
문제4
What is the purpose of information security controls?
What is the purpose of information security controls?
정답: B
문제5
What is a responsibility of the organization regarding supplier management as defined in ISO/IEC 20000-1?
What is a responsibility of the organization regarding supplier management as defined in ISO/IEC 20000-1?
정답: A
문제6
How should service requests be handled according to ISO/IEC 20000-17?
How should service requests be handled according to ISO/IEC 20000-17?
정답: A