최신Oracle B2B Service 2021 Implementation Essentials - 1Z0-1064-21무료샘플문제
문제1
You are creating a shared SmartText entry. Which option do you need to select to define a time period during which the entry is available to users?
You are creating a shared SmartText entry. Which option do you need to select to define a time period during which the entry is available to users?
정답: D
문제2
What should you do to enable Password Reset in Digital Customer Service (DCS)?
What should you do to enable Password Reset in Digital Customer Service (DCS)?
정답: C
문제3
Which two keyboard shortcuts can be modified?
Which two keyboard shortcuts can be modified?
정답: D,E
문제4
What three things should you perform to show product images in the Product Picker component in Digital Customer Service (DCS)?
What three things should you perform to show product images in the Product Picker component in Digital Customer Service (DCS)?
정답: A,B,D
문제5
Your customer is not able to use category filters for search and recommended results of Knowledge articles in his environment.
Which of the following is causing this behavior?
Your customer is not able to use category filters for search and recommended results of Knowledge articles in his environment.
Which of the following is causing this behavior?
정답: B
문제6
Identify the sequence of steps you must follow to disable the Service Communication channels.
Identify the sequence of steps you must follow to disable the Service Communication channels.
정답: A
문제7
If you want to disable the ability to delete activities for all users, what action should you perform?
If you want to disable the ability to delete activities for all users, what action should you perform?
정답: A
문제8
Your customer has three service request child categories under the top-level service requestcategory
"Accounts":
* Gold Accounts
* Silver Accounts
* Basic Accounts
You now want to disable the "Silver Accounts" category.
Which option meets the requirement?
Your customer has three service request child categories under the top-level service requestcategory
"Accounts":
* Gold Accounts
* Silver Accounts
* Basic Accounts
You now want to disable the "Silver Accounts" category.
Which option meets the requirement?
정답: A