최신IBM Business Partner SaaS Support Mastery Test v1 - P9560-043무료샘플문제

A. eMessage Support can be found in the Software Support Portal

B. IBM Unica products are found in the Software Support Portal

C. Soon all products will be supported through the Software Support Portal

D. IBM Coremetrics Support can be found in Software Support Portal

A. B and C

B. Under "Service Request & PMRs" you can manage support registrations

C. When your first login it will prompt you for the PMR number

D. You cannot register from the Software Support page, you must go back to the home page

A. Resolving/answering how-to, education and technical questions and provide best practices consultation

B. Both A and C

C. Trying to debug and resolve unknown errors/problems with the IBM SaaS products before opening a Level 2 ticket

D. Performing technical analysis on error/problem submitted to IBM Level 2 Support

A. Primary Contact is the customer site's designated person for all IBM communications regarding changes to the contract

B. ICN is the IBM Customer Number used to identify a customer when accessing an electronic service request

C. STC or Site Technical contact is responsible for overall support compliance for the end customer's site

D. SITE ID is used to specify the IBM support rep's location. There may be multiple sites

A. Direct clients to product support for assistance

B. Focus on the underlying IBM software products contained within the Intelligent Operations Center and their individual features

C. Escalate all issues to product support

D. Work directly with the client