최신EXIN ITIL 4 Foundation - ITILFND_V4무료샘플문제

A. Costs imposed on the consumer are costs of service utility

B. Costs removed from the consumer are part of the value proposition

C. Costs removed from the consumer are part of service consumption

D. Costs imposed on the consumer are costs of service warranty

A. Start where you are

B. Collaborate and promote visibility

C. Keep it simple and practical

D. Focus on value

A. Supplier management

B. Service desk

C. Change enablement

D. Relationship management

A. When the cause is identified but not resolved

B. After a workaround is identified and documented

C. After receiving of error information from a supplier

D. When a user reports an unplanned service interruption

A. Change enablement

B. Monitoring and event management

C. Relationship management

D. Release management

A. The service levels of the supplier

B. The time that the customer indicates for service delivery

C. The time needed to realistically deliver the service

D. The consumer demand for the service

A. Service level management

B. Supplier management

C. Service desk

D. Relationship management

A. Emergency changes are changes that must be implemented as soon as possible and therefore authorization is expedited

B. Standard changes are changes that need to be scheduled, assessed and authorized following a standard process

C. Emergency changes are changes that must be fully tested and fully documented prior to implementation

D. Service requests are usually normal changes that can be implemented quickly without authorization

A. Continual improvement

B. The service value chain

C. The four dimensions of service management

D. The ITIL guiding principles

A. Service level management

B. Service desk

C. Change enablement

D. Incident management

A. A normal change

B. An emergency change

C. A standard change

D. A change model

A. Change control

B. Service desk

C. Service request management

D. Incident management