최신Peoplecert ITIL 4 Specialist: Business Relationship Management - ITIL-4-BRM무료샘플문제
문제1
Which of the following describes a value stream?
Which of the following describes a value stream?
정답: A
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문제2
Which activity is typically a responsibility that is shared between a business relationship manager and a business relationship agent?
Which activity is typically a responsibility that is shared between a business relationship manager and a business relationship agent?
정답: D
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문제3
Which statement about the relationship between the capability criteria and the four dimensions of service management is CORRECT?
Which statement about the relationship between the capability criteria and the four dimensions of service management is CORRECT?
정답: C
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문제4
Which is an example of an approach to managing a business relationship in a clear domain?
Which is an example of an approach to managing a business relationship in a clear domain?
정답: C
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문제5
An organization is observing the interactions they have with their customers when negotiating service targets.
Which technique is this an example of?
An organization is observing the interactions they have with their customers when negotiating service targets.
Which technique is this an example of?
정답: B
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