최신HDI Help Desk Analyst (HDA) - HD0-100무료샘플문제
문제1
For which two reasons is it important to have documented processes and procedures? (Choose two.)
For which two reasons is it important to have documented processes and procedures? (Choose two.)
정답: B,C
문제2
In what three ways can you convey to the customer a desire and ability to help? (Choose three.)
In what three ways can you convey to the customer a desire and ability to help? (Choose three.)
정답: B,C,E
문제3
What are three important attributes of high-quality leaders? (Choose three.)
What are three important attributes of high-quality leaders? (Choose three.)
정답: B,C,D
문제4
Which two are typically the fastest methods to send a message to all help desk personnel? (Choose two.)
Which two are typically the fastest methods to send a message to all help desk personnel? (Choose two.)
정답: B,D
문제5
Which two are benefits of teamwork? (choose two)
Which two are benefits of teamwork? (choose two)
정답: B,C
문제6
Which two techniques are used to match a caller's style? (Choose two.)
Which two techniques are used to match a caller's style? (Choose two.)
정답: A,D
문제7
Why is using a uniform greeting and closing with the customer an essential telephone skill?
Why is using a uniform greeting and closing with the customer an essential telephone skill?
정답: B