최신Genesys Certified Professional 8 System Consultant, Genesys Workforce Management (GCP8 - CWFM) - GE0-806무료샘플문제

A. Select "Use Team Constraints" while building the schedule

B. Use Rotating Patterns

C. Set "Maximum Start time difference for Members of the same team" parameter

D. Use Shift Exceptions

A. Delete, Do not trade, Keep with Agent, Keep with Activity

B. Remove, Do not trade. Keep with Agent, Keep with Schedule

C. Remove, Do not trade, Keep with Agent, Keep with Team

D. Delete, Do not trade, Keep with Agent, Keep with Schedule

A. Forecast Scenario

B. Master Forecast

C. Master Schedule

D. Schedule Scenario

E. Performance/Adherence

A. It is possible to remove single schedule Items from a schedule like Breaks, Trainings,
etc., but it is not possible to remove multiple items at a time e.g. Meeting from all team members.

B. Once a schedule is published there it is no longer possible to change it.

C. It is possible to create a schedule without a published forecast.

D. It is possible to use a Meeting scheduler after a schedule has been published.

A. Solution Reporting

B. Workforce Management

C. Universal Routing

D. Outbound Contact

A. All Agents in a team start a shift within specified threshold

B. All shifts in a schedule scenario are automatically synchronized with shifts in Master schedule

C. All Agents in a team receive lunch at the same time

D. Every Agent starts a shift within a specified threshold for a specific period

A. Seniority

B. Team Preference

C. Access Rights

D. Rank

E. Skill

A. WFM Web

B. WFM Configuration Utility

C. WFM Builder

D. WFM Data Aggregator

A. 2 days

B. 4 days

C. 5 days

D. 7 days