최신EXIN Foundation Bridge Exam IT Service Management ISO/IEC 20000 - EX0-110무료샘플문제

A. A service level agreement (SLA) failure

B. An identified problem

C. A formal closure of services

D. A major incident

A. It defines specific Key Performance Indicators (KPIs) upon which service performance can be assessed.

B. It forces the organization to adopt a hierarchical management approach.

C. It allows the suppliers to have full visibility of the organization's internal processes.

D. It provides a guideline for the Quality Management measures that must be taken to implement quality policy in an organization.

A. to monitor employee performance

B. to instruct all employees that quality-related requirements must be observed

C. to ensure and improve one's own quality capability

D. to verify whether the defined key performance indicators are actually determined

A. Customers of the IT Service Management organization

B. the IT Service Management organization itself

C. other persons on behalf of the Customer

D. an external independent organization

A. A single, repeatable, measurable, activity, with the potential for control.

B. A logically related series of activities to deliver a defined objective.

C. A collection of activities (related or not) moving towards a common goal.

D. A collection of activities carried out with minimum effort.

A. Information security risk assessments should be carried out by an external auditor to maintain objectivity.

B. Information security risk assessments should be performed as a result of the review of every incident.

C. Information security risk assessments should be performed at agreed intervals and be maintained during changes.

D. Information security risk assessments should be performed once a year.