최신SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2 - C_C4H56_2411무료샘플문제
문제1
What steps must the administrator perform to give service agents access to knowledge base articles? Note: There are 2 correct answers to this question.
What steps must the administrator perform to give service agents access to knowledge base articles? Note: There are 2 correct answers to this question.
정답: B,D
설명: (ExamPassdump 회원만 볼 수 있음)
문제2
Which of the following actions can be configured for autoflow? Note: There are 3 correct answers to this question.
Which of the following actions can be configured for autoflow? Note: There are 3 correct answers to this question.
정답: B,C,D
설명: (ExamPassdump 회원만 볼 수 있음)
문제3
What steps are required to convert incoming emails into cases? Note: There are 2 correct answers to this question.
What steps are required to convert incoming emails into cases? Note: There are 2 correct answers to this question.
정답: A,C
설명: (ExamPassdump 회원만 볼 수 있음)
문제4
Which actions are prerequisites for using registered products? Note: There are 2 correct answers to this question.
Which actions are prerequisites for using registered products? Note: There are 2 correct answers to this question.
정답: C,D
설명: (ExamPassdump 회원만 볼 수 있음)
문제5
Which objects can you assign when you create a user? Note: There are 2 correct answers to this question.
Which objects can you assign when you create a user? Note: There are 2 correct answers to this question.
정답: B,C
설명: (ExamPassdump 회원만 볼 수 있음)
문제6
Which of the following options are correct to display warning messages for escalated cases? Note: Scroll down to view all possible answer options.
Which of the following options are correct to display warning messages for escalated cases? Note: Scroll down to view all possible answer options.
정답: B
문제7
Which access restriction types are available in SAP Service Cloud Version 2? Note: There are 3 correct answers to this question.
Which access restriction types are available in SAP Service Cloud Version 2? Note: There are 3 correct answers to this question.
정답: B,C,E
문제8
You have configured the Service Level Agreements and their determination rules, but they are not derived in the case. Which of the following could be a reason for this? Note: There are 2 correct answers to this question.
You have configured the Service Level Agreements and their determination rules, but they are not derived in the case. Which of the following could be a reason for this? Note: There are 2 correct answers to this question.
정답: B,C
문제9
Where are employee working hours maintained?
Where are employee working hours maintained?
정답: B
설명: (ExamPassdump 회원만 볼 수 있음)