최신IBM Application Integration Middleware L1 Support Application Development - C9510-526무료샘플문제

A. average number of Electronic Programming Service Activity Report (EPSAR) hours on PMRs handled by all L1 support.

B. average number of EPSAR hours on PMRs handled by the L1 support professional.

C. total number of hours reported by the L1 support professional on a single Problem Management Record (PMR).

D. average number of PMRs handled by the L1 support professional per month.

A. Use IBM Support Assistant Lite with Add-on.

B. Reinstall latest version of workbench.

C. Reinstall Add-on.

D. Update workbench with Add-on.

A. Use them; write out the name then in parenthesis place the acronym.

B. Use them; if people do not know then it is up to them to figure them out.

C. Do not use them as the external and internal users may not know them.

D. Do not use them as the external users may not know them.

A. nothing, the Next Queue field is only used for escalation

B. the Front End monitored queue

C. nothing, the Next Queue will be filled in by the BackEnd

D. the Back End monitored queue

A. Post thread in developerWorks forum and direct the customer to it.

B. Contact L3 to get fixpack.

C. Close the PMR as it is out of L1 support scope.

D. Search for fixpack and provide link and instruction to customer.

A. Review the documentation to try to identify the cause of the problem. Re-queue the new secondary PMR directly to the queue on which the Primary resides.

B. Call generate a secondary onto one of the Backend L2 team's entry queue and Re-queue the new secondary to the other L2 team's entry queue.

C. Call generate another secondary onto the country FrontEnd queue while reviewing the documentation to try to identify the cause of the problem and Re-queue the new secondary PMR directly using the Automatic Queue Selection (AQS) to route it.

D. Review the documentation to try to identify the cause of the problem. Re-queue the new secondary PMR directly using the Automatic Queue Selection (AQS) to route it.