최신SAP Certified Application Associate - SAP Service Cloud 2011 - C-C4H510-04무료샘플문제
문제1
A maintenance plan is created with the condition "Every 5 weeks". Based on this condition, a ticket is created on March 1, but ticket processing is delayed.
Which option should you enable on the ticket template to avoid creation of multiple tickets?
A maintenance plan is created with the condition "Every 5 weeks". Based on this condition, a ticket is created on March 1, but ticket processing is delayed.
Which option should you enable on the ticket template to avoid creation of multiple tickets?
정답: A
문제2
Which types of categories can be used in the service catalog? Note: There are 3 correct answers to this question.
Which types of categories can be used in the service catalog? Note: There are 3 correct answers to this question.
정답: A,B,C
문제3
Which mandatory characteristics do you need to provide when you create a cloud data source? Note: There are
3 correct answers to this question.
Which mandatory characteristics do you need to provide when you create a cloud data source? Note: There are
3 correct answers to this question.
정답: B,C,D
문제4
Which actions are prerequisites to implement registered products? Note: There are 2 correct answers to this question.
Which actions are prerequisites to implement registered products? Note: There are 2 correct answers to this question.
정답: A,B
문제5
The status of a ticket needs to be escalated.
Which tool can be used to achieve this?
Note: There are 2 correct answers to this question.
The status of a ticket needs to be escalated.
Which tool can be used to achieve this?
Note: There are 2 correct answers to this question.
정답: B,C
문제6
What steps must you take to set up SAP Jam as your knowledge base? Note: There are 2 correct answers to this question.
What steps must you take to set up SAP Jam as your knowledge base? Note: There are 2 correct answers to this question.
정답: B,D
문제7
When a customer calls in with a problem with their product, which feature helps the service agent quickly identify the unique product ?
When a customer calls in with a problem with their product, which feature helps the service agent quickly identify the unique product ?
정답: B