최신SAP Certified Associate - Implementation Consultant - SAP Service Cloud - C-C4H51-2405무료샘플문제
문제1
Your company would like to have reports with combined evaluations from two different data sources. How can you achieve this goal?
Note: There are 2 correct answers to this question.
Your company would like to have reports with combined evaluations from two different data sources. How can you achieve this goal?
Note: There are 2 correct answers to this question.
정답: A,D
문제2
Which key scoping elements can be defined under the Business Configuration work center in SAP Service Cloud?
Which key scoping elements can be defined under the Business Configuration work center in SAP Service Cloud?
정답: D
문제3
Which objects and settings can be used to determine a service ticket processing team? Note: There are 2 correct answers to this question.
Which objects and settings can be used to determine a service ticket processing team? Note: There are 2 correct answers to this question.
정답: A,C
문제4
Which of the following apply to scoping and fine-tuning? Note: There are 2 correct answers to this question.
Which of the following apply to scoping and fine-tuning? Note: There are 2 correct answers to this question.
정답: A,D
문제5
Which actions are required to allow contract management in SAP Service Cloud? Note: There are 2 correct answers to this question.
Which actions are required to allow contract management in SAP Service Cloud? Note: There are 2 correct answers to this question.
정답: A,C
문제6
Which of the following is possible when creating tickets in the Agent Desktop?
Which of the following is possible when creating tickets in the Agent Desktop?
정답: B
문제7
Which of the following objects can you assign to an installed base at item level? Note: There are 3 correct answers to this question.
Which of the following objects can you assign to an installed base at item level? Note: There are 3 correct answers to this question.
정답: B,D,E
문제8
Where can you keep track of new and modified knowledge base articles?
Where can you keep track of new and modified knowledge base articles?
정답: C
문제9
What can you use to create tickets based on conditions?
What can you use to create tickets based on conditions?
정답: D