Which two considerations should the Solution Architect keep in mind while designing the solution for OOBO?
Choose 2 answers

• A. Every REST call between B2C Commerce and Service Cloud counts towards API governor limits.
• B. The Service Agent cannot order on behalf of the customer if the customer is offline.
• C. Middleware, like Mulesoft, must be used to ensure the security and uptime of the integration between B2C Commerce and Service Cloud.
• D. The OOBO shopping experience requires that Salesforce service agent users authenticate against the B2C Commerce environment before creating the shopping session.

A company uses B2C Commerce, Marketing Cloud, and Service Cloud and requires that customers create an account before making their first purchase.
Which system creates the customer ID and which system creates an additional ID to use as the customer primary record?

• A. A B2C Commerce creates a customer ID and an additional ID to be used as the primary record.
• B. B2C Commerce creates a customer ID but the primary record should be created through Service Cloud.
• C. Service Cloud creates a customer ID and an additional ID to be used as the primary record.
• D. Marketing Cloud creates a customer ID but the primary ID should be created through B2C Commerce.

A company is using both Service Cloud and B2C Commerce but they are not using Mulesoft or any other integration middleware and do not plan on adding that in the near future. However, there is a need to keep customer records in sync across both Service Cloud and B2C Commerce. When a change to the customer record in Service Cloud takes place, such as an updated customer name, the same customer record should be updated in B2C Commerce. Assume that there is a common ID that uniquely identifies the customer across the two systems.
How should a Solution Architect deliver the desired functionality?

• A. Send an Outbound Message from Service Cloud and catch and handle the Outbound Message using the B2C Commerce APIs
• B. Use change data capture to send a message from Service Cloud and catch and handle the message using B2C Commerce Service Cloud Connector
• C. Send a platform event from Service Cloud and subscribe to the platform event in B2C Commerce using the built-in functionality
• D. Develop a custom solution in Service Cloud to consume and communicate with B2C Commerce APIs

A customer is currently implementing B2C Commerce and wants to use Marketing Cloud to send triggered emails like the Welcome Email, Order Confirmation, and Order Status Update Email. The customer is not interested in Sales or Service Cloud.
Which three steps are required to configure the Marketing Cloud for B2C Commerce storefront triggered emails?
Choose 3 answers

• A. Configure data extensions in Marketing Cloud for B2C Commerce objects.
• B. Update order.export custom object in B2C Commerce with the Marketing Cloud object data extension
• C. Copy and paste the Collect Script within the head or body in the website template.
• D. Extend the B2C Commerce storefront to trigger emails via Marketing Cloud's journey REST APIs.
• E. Set up jobs in B2C Commerce to send catalog, product, order, and customer to Marketing Cloud SFTP.

Universal Containers has an existing loyalty program that rewards its customers for purchases and frequent shopping with points that can be redeemed in store or online. They want to transform their existing loyalty program by investing in tools like Marketing Cloud, Salesforce Loyally Management and COP- They want to start segmenting their most loyal customers based or their online engagement and purchase history.
Which three actions should a Solution Architect recommend they consider taking with the tools they are investing In?
Choose 3 answers

• A. Segment Individuals within CDP C.Q Segment Journeys within CDP
• B. Curate tiered experiences in Loyalty Management
• C. Create Journeys by tiers in Marketing Cloud
• D. Curate tiered experiences in Marketing Cloud