Universal Containers (UC) has a private sharing model for Opportunities and uses Opportunity teams. Criteria- based sharing rules are not used. A sales rep at UC leaves the company, and their user record is deactivated.
The rep is later rehired in the same role. A Platform Administrator activates the old user record. The user is added to the same default Opportunity teams but is no longer able to see the same records the user worked on before leaving the company. What is the likely cause?

• A. Permission sets were removed when the user was deactivated.
• B. The record type of the opportunity records was changed.
• C. The records were manually shared with the user.
• D. The stage of the opportunity records was changed to Closed Lost.

Cloud Kicks has implemented an Employee Agent to answer benefits questions for its employees. How should a Platform Administrator prevent the agent from responding to staff members' questions about the CEO's private health plan and benefits?

• A. Configure assignment rules to assign the agent to employee data.
• B. Ensure the users' permissions and field-level security restrict access to the CEO's health plan.
• C. Train the agent on employee health plans instead of the CEO's health plan.
• D. Modify the agent's instructions and guardrails to block questions related to the CEO's health plan.

A Platform Administrator at Ursa Major Solar wants to add prepopulated subjects for Tasks and Events.
Tasks should have the subjects " Schedule Site Visit " and " Send Contract " , while Events should have the subjects " Site Visit " and " Ride Along " . What should the administrator configure to achieve this requirement?

• A. Add Schedule Site Visit and Send Contract picklist values for the Task subject field. Add Site Visit and Ride Along picklist values for the Event subject field.
• B. Include Schedule Site Visit, Send Contract, Site Visit, and Ride Along picklist values for the Activity subject field.
• C. Create a new custom Subject picklist field on Activity and add the field values.
• D. Add the new values to the predefined field values for the global actions New Event and New Task.

A Platform Administrator is adding a new topic to an agent. What is best practice for topic instructions? 70

• A. Include an extended list of example user questions so the agent can learn from patterns.
• B. Write the instructions generically to allow the agent maximum flexibility in its reasoning.
• C. Keep instructions as minimal as possible to reduce agent latency.
• D. Add business-specific language rather than plain language.

Users have reported that the new Lightning account record page is loading very slowly. Which feature should a Platform Administrator use to determine the cause of the performance issues?

• A. Lightning Analytics
• B. Lightning Usage App
• C. Lightning Page Visibility Rule
• D. Lightning App Builder Analytics