최신Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials - 1z1-981무료샘플문제

A. Schedules

B. Graphs

C. Column headings

D. Report headings

E. Non-selectable filters

F. Permissions

A. Enter the value "Unlimited" in the chat and email fields.

B. Enter zero as the initial value for both fields.

C. Use the default values.

D. Leave both the chat and email fields limit as blank.

A. Using the like operator instead of the complex expression operator

B. Using the complex expression operator instead of the like operator

C. Providing default values for runtime filters

D. Using outer joins rather than inner joins when possible

E. Using index custom fields as filters

F. Using fixed filters whenever possible

G. Filtering on expressions and not on simple columns

H. Providing values for runtime filters

I. Configuring many-to-many joins

J. Filtering on standard fields that are indexed

K. Filtering on simple columns and not on expressions

A. The column name starts with a lowercase alphabet.

B. The column name contains a space.

C. The column name starts with a number.

D. The column name contains a dollar symbol.

E. The column name contains an underscore.

F. The column name contains a punctuation.

A. Data Set View

B. Database View

C. Design View

D. Graphical View

E. Report View

F. Layout View

A. The Techmail utility is responsible for creating incidents when an email is sent to the Service Cloud mailbox.

B. Mails sent out from Oracle Service Cloud will always have custhelp.com in the email address.

C. Outreach mailing uses a mailbox that is configured for processing emails between customers and agents.

D. Techmail is responsible for pulling emails from single or multiple mailboxes.

E. The Dbtstatus utility is responsible for having incidents created after an email is sent to the Service Cloud mailbox.

A. A catch-all incident rule should be typically at the bottom of the rules listed in the initial state.

B. A catch-all escalation action has no impact on incident rules.

C. All incident rules should have an action to transit from the initial state to another state.

D. Incident rules should have one rule state.

E. Incident rules should have a minimum of two rule states.

F. Queues, staff accounts, custom fields, and profiles must be functioning before rules can be built based on them.

G. A catch-all rule has no impact on incident rules.

A. Workspace rules

B. Configuration settings

C. Profile navigation assignment

D. SLAs

E. Profile workspace assignment

F. Profile functional permissions