최신Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials - 1z1-981무료샘플문제
문제1
Which two components can be edited in a standard report?
Which two components can be edited in a standard report?
정답: A,F
문제2
A client requires you to set up chat and email as unlimited for an SLA. What must you do?
A client requires you to set up chat and email as unlimited for an SLA. What must you do?
정답: B
문제3
Which five practices deliver maximum reporting performance?
Which five practices deliver maximum reporting performance?
정답: D,F,H,J,K
문제4
You are creating custom fields and enter a column name. However, you receive an error when you try to save it.
Identify three reasons for this.
You are creating custom fields and enter a column name. However, you receive an error when you try to save it.
Identify three reasons for this.
정답: B,C,D
문제5
Which four view modes are available in the Report Editor?
Which four view modes are available in the Report Editor?
정답: A,C,E,F
문제6
Which two statements are true about mailboxes?
Which two statements are true about mailboxes?
정답: A,D
문제7
Which four statements are true about incident rules?
Which four statements are true about incident rules?
정답: A,C,D,F
문제8
An agent tries to open an incident from his or her recent items.
Which three components determine what appears to the agent on opening an incident record?
An agent tries to open an incident from his or her recent items.
Which three components determine what appears to the agent on opening an incident record?
정답: C,E,F