최신Oracle B2B Service 2020 Implementation Essentials - 1Z0-1064-20무료샘플문제

A. a feature that displays a caller-appropriate application page based on your customer's native language when you answer your phone

B. a feature that displays a detailed caller profile based on your customer's country when you answer your phone

C. a feature that displays a detailed caller profile based on a customizable set of parameters defined for your customer when you answer your phone

D. a feature that displays a caller-appropriate application page based on a set of navigation rules defined for your customer when you answer your phone

A. Default timezone

B. Default communication preferences

C. Product and category filtering

D. Default chat channel preferences

E. Knowledge management language locales

F. Knowledge management article links

G. Default notification preferences

H. Service request links

A. the candidates of queues to use as criteria for your rule assignments

B. the rule sets you want to create and the rules to include in each rule set

C. the attributes of queues to use as criteria for your rule assignments

D. the candidates of service requests to use as criteria for your rule assignments

E. the attributes of service requests to use as criteria for your rule assignments

A. Configure an analytics report showing milestones in warning status.

B. Add an extension column to the milestone object to hold the warning threshold value.

C. Configure an object workflow action to send the email when the milestone status changes to warning.

D. Specify the warning threshold for the milestone in the standard coverages.

E. Configure the email template to be used for notification.

F. Create standard text to be posted to the message thread.

A. You did not enable the vertical toolbar which is required, while the horizontal is optional.

B. The only toolbar enabled is the default one, and you must configure at least two.

C. You entered a toolbar height that is not more than 70 pixels.

D. You have not enabled the Computer Telephony Integration (CTI) service.

E. The signed-in user does not have the appropriate access privileges to a toolbar.

A. In includes a preview option for all standard and custom object pages.

B. It requires the use of a sandbox to modify the fields associated with standard and custom objects.

C. It allows edits to dashboard pages.

D. It requires proper permissions to use the tools and additional permissions to edit the desired object.

A. Update SR milestone

B. Delete SR by SR number

C. Delete SR by SR title

D. Create SR

E. Update SR assignee

A. Available

B. Time Period

C. Interval

D. Duration

E. Start/Stop