Which two statements are true regarding the correlation between launch conditions and message scenarios within OFSC?

• A. A given message scenario can only include one launch condition at a time.
• B. A given launch condition can only be assigned to one message scenario at a time.
• C. A given message scenario can include multiple launch conditions simultaneously.
• D. A given launch condition can be assigned to multiple message scenarios simultaneously.

Which three configurations will enable booking to automatically close?

• A. specific capacity intervals at designated times, set for either the same day or from 1-5 days earlier
• B. specific work zones at designated times, based on booking intervals including All Day intervals, set for either the same day or from 1-5 days earlier
• C. specific work zones at designated times, based on intersections of capacity categories and booking intervals, set for either the same day or from 1-5 days earlier
• D. specific booking intervals at designated times, set for either the same day or from 1-5 days earlier
• E. specific work zones at designated times, based on intersections of capacity categories and time slots, set for either the same day or from 1-5 days earlier

What happens when you enable the assignment parameter "Limit work by points"?

• A. Routing will not assign a given activity if that activity's point value exceeds the resource's maximum personal point limit.
• B. If a resource has a point value configured on their Resource Information screen, routing will limit assignment of additional activities if the cumulative point total exceeds the resource's point limit
• C. Routing will use each activity's unique point value to prioritize assignment of higher point activities over lower point activities.
• D. If resources have shifts assigned to them with point values, routing will not assign activities whose cumulative point total exceeds the shift point value.

A customer wants to create a message scenario that, when launched, sends an email to the address of the immediate parent of the resource the activity is assigned to within the Oracle Field Service Cloud (OFSC) organizational hierarchy.
Which describes the correct message scenario configuration to support this requirement?

• A. In the Step Info section of the message scenario, select Recipient: 'Use static address', Delivery Channel:
  'Email'; In the Message Pattern section, enter the resource's email address property label.
• B. In the Step Info section of the message scenario, select Recipient: 'Dispatcher', Delivery Channel
  'Email'.
• C. In the Step Info section of the message scenario, select Recipient: 'Resource', Delivery Channel:
  'Email1.
• D. In the Step Info section of the message scenario, select Recipient: 'Customer', Delivery Channel: 'Email'.

Your company has three different levels of "VIP" customers - Gold, Silver, and Bronze On an Activity Details record, there is a read-only "VIP Status" property where one of these options will be selected.
Any Gold VIP customers should be offered a free three-month streaming VoD service trial as a token of appreciation.
If they accept, a record of that must be maintained. A "VoD Service Trial" Integer check box property has been created.
What must you do in order to ensure that the check box is visible only in the Activity Details screen for Gold VIP member?

• A. Add the VoD Service Trial property with a conditional Visibility to the Activity Details screen.
• B. Use a regular expression to limit valid entries to "Gold" only.
• C. Create a Filter to only show the VoD Service Trial Property if "Gold" appears on the Activity Details page.
• D. Set a condition within the VoD Service Trial property to limit visibility.