최신Peoplecert ITIL Foundation (Version 5) - ITILFNDv5무료샘플문제

A. Service consumption

B. Change enablement

C. Service relationship management

D. Service offerings

A. Organizations and people

B. Information and technology

C. Partners and suppliers

D. Value streams and processes

A. A documented agreement between a service provider and a customer

B. The assurance that a service will meet agreed requirements and is fit for use

C. The functionality provided by a product or service to meet a particular need

D. The totality of characteristics of a service that determine its ability to satisfy stated needs

A. Service level requirements

B. Product and service roadmaps

C. Product specification

D. Service level agreement

A. The access to the service provider's resources and their use according to the agreed terms and conditions

B. A combination of an organization's resources based on digital technology and designed to offer value to consumers

C. Actions performed by a service provider or jointly by a service provider and consumer

D. A formal description of one or more services designed to address consumer needs

A. Because costs are more important than outcomes

B. Because risks are more important than outcomes

C. Because value is created when desired outcomes are achieved while costs and risks are optimized

D. Because outcomes eliminate the need to manage costs and risks

A. To ensure compliance with policies and external regulations

B. To define processes and workflows for value creation

C. To enable value co-creation by facilitating customer outcomes

D. To replace product management practices with service management

A. Deliver and support

B. Improve

C. Design and transition

D. Plan

A. Where are we now?

B. Take Action

C. Where do we want to be?

D. What is the vision?

A. Services may have unintended and surprising outcomes, both positive and negative

B. Services guarantee that all intended outcomes will be achieved

C. Services always result in positive effects without exceptions

D. Services completely eliminate risks associated with achieving outcomes