최신ITIL 4 Foundation - ITIL-4-Foundation무료샘플문제
문제1
Which of the following includes configuring components and activities to facilitate outcomes for stakeholders?
Which of the following includes configuring components and activities to facilitate outcomes for stakeholders?
정답: C
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문제2
Which practice has a purpose that includes managing risks to confidentiality, integrity and availability?
Which practice has a purpose that includes managing risks to confidentiality, integrity and availability?
정답: C
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문제3
Which term is used to describe removing something that could have an effect on a service?
Which term is used to describe removing something that could have an effect on a service?
정답: A
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문제4
What is defined as "any component that needs to be managed in order to deliver an IT service"?
What is defined as "any component that needs to be managed in order to deliver an IT service"?
정답: B
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문제5
Identify the missing word in the following sentence.
The purpose of the problem management practice is to reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents and managing [?] and known errors.
Identify the missing word in the following sentence.
The purpose of the problem management practice is to reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents and managing [?] and known errors.
정답: D
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문제6
Which is the MOST important stakeholder group that a service provider needs to collaborate with?
Which is the MOST important stakeholder group that a service provider needs to collaborate with?
정답: B
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문제7
What is the definition of service management?
What is the definition of service management?
정답: A
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문제8
Staff in an IT organization are very busy, mostly carrying out tasks that add little or no value to the organization or its customers.
Which guiding principle recommends that the unnecessary work should be eliminated?
Staff in an IT organization are very busy, mostly carrying out tasks that add little or no value to the organization or its customers.
Which guiding principle recommends that the unnecessary work should be eliminated?
정답: C
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문제9
Which practice ensures that service actions, that are a normal part of service delivery, are effectively handled?
Which practice ensures that service actions, that are a normal part of service delivery, are effectively handled?
정답: C
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