최신SAP Certified Application Associate - SAP Service Cloud 2011 - C_C4H510_04무료샘플문제

A. Data can be loaded only once.

B. Field definitions are not relevant.

C. The template structure is predefined and cannot be changed.

D. There is a template available for each object that allows tool-supported migration.

A. You can change the status of multiple sub-tickets from the main ticket.

B. Opening the main ticket allows you to see all of the connected sub-tickets.

C. Creating a ticket on the main account automatically creates tickets on the sub-accounts.

D. Changing the customer in the main ticket updates the customers in the related sub-tickets.

A. Service Unit of Employee

B. Territories

C. Employee

D. Sales Data of Employee

A. Report an incident in SAP Service Cloud and forward to the requester.

B. Report an incident in SAP Service Cloud and forward to the provider.

C. Write an e-mail to your implementation partner.

D. Write a message to SAP via social media.

A. Full Access

B. Restricted

C. Unrestricted

D. Define Specific Restriction

E. No Access

A. Do you want to enable agents to respond to tickets using an external e-mail client?

B. Do you want to download an add-in for Microsoft Outlook?

C. Do you want to enable internal memos for tickets?

D. Do you want to support e-mail channels for corporate accounts?

A. FSM

B. Activity Planner

C. Manual Routing

D. MRS

E. Time recording