최신Peoplecert ITIL V3 Foundation - CMS7무료샘플문제
문제1
Customer perceptions and business outcomes help lo define what?
Customer perceptions and business outcomes help lo define what?
정답: C
설명: (ExamPassdump 회원만 볼 수 있음)
문제2
Understanding what to measure and why it is being measured are key contributors to which part of the Service Lifecycle?
Understanding what to measure and why it is being measured are key contributors to which part of the Service Lifecycle?
정답: C
문제3
What guidance does ITIL give on the frequency of production of service reporting?
What guidance does ITIL give on the frequency of production of service reporting?
정답: A
문제4
Which of the following is MOST concerned with the design of new or changed services?
Which of the following is MOST concerned with the design of new or changed services?
정답: C
문제5
Which process is responsible for discussing reports with customers showing whether services have met their targets?
Which process is responsible for discussing reports with customers showing whether services have met their targets?
정답: B
문제6
Which of the following statements is CORRECT?
Which of the following statements is CORRECT?
정답: A
문제7
Availability Management is responsible for availability of the:
Availability Management is responsible for availability of the:
정답: B
문제8
Major Incidents require?
Major Incidents require?
정답: A
문제9
Which role would you MOST expect to be involved in the management of Underpinning Contracts?
Which role would you MOST expect to be involved in the management of Underpinning Contracts?
정답: A
문제10
Which of the following is NOT an example of Self-Help capabilities?
Which of the following is NOT an example of Self-Help capabilities?
정답: D
문제11
Which of the following BEST describes a 'Major Incident'?
Which of the following BEST describes a 'Major Incident'?
정답: A
문제12
Which of the following are objectives of Service Design?
-Design Services to satisfy business objectives.
-Identify and manage risk.
-Design effective and efficient processes
-Design a secure and resilient IT infrastructure.
Which of the following are objectives of Service Design?
-Design Services to satisfy business objectives.
-Identify and manage risk.
-Design effective and efficient processes
-Design a secure and resilient IT infrastructure.
정답: A
문제13
There are four types of metrics that can be used to measure the capability and performance of processes. Which of the four metrics is missing from the list below?
1.Progress
2.Effectiveness
3.Efficiency
4.?
There are four types of metrics that can be used to measure the capability and performance of processes. Which of the four metrics is missing from the list below?
1.Progress
2.Effectiveness
3.Efficiency
4.?
정답: B