최신SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2 - C-C4H56-2411무료샘플문제

A. Create a case of case type Incident.

B. Create a Support Case in SAP for Me.

C. Send an email to SAP Cloud Support.

D. Create an incident in the Built-In Support.

A. Escalate the case.

B. Adjust the SLA.

C. Assign a different team to the case.

D. Change the priority.

E. Assign a territory to the case.

A. Warranties are automatically generated when a Registered Product is created.

B. Create a Registered Product for an organization. Maintain the Warranty field and then save.

C. Create a Registered Product for a Customer Account. Maintain the Warranty field and then save.

D. Copy an existing Warranty to a new Individual Customer, alter the conditions and then save.

A. Service levels

B. Response templates

C. Registered products

D. Accounts

A. Draft emails

B. Analyze financial reliability

C. Predict product availability

D. Create knowledge articles

A. Business role assignment

B. A filter option for the case summary

C. Service level determination

D. Case responsibility determination

E. To control validity of the service catalog

A. Assign a business role to an employee

B. Assign a business role to a user

C. Assign a business role to a service organization

D. Set up the case designer with the assignment step employee

A. SAP BTP

B. Data Workbench

C. SAP WorkZone

D. SAP Build

A. Create and activate a new service level called 'GOLD' in the Case Designer.

B. Create and activate a new service level called 'GOLD' for escalated cases.

C. Create and activate a service level determination rule where the condition is: WHEN Priority == 'Immediate' THEN Service Level is GOLD

D. Create and activate a service level determination rule where the condition is: WHEN Escalation Status == 'ESCALATED' THEN Service Level is GOLD