Universal Containers (UC) u about to develop a new call center solution utilizing Salesforce productsincluding Service Cloud, LiveMessage, Experience Cloud, and MuleSoft. UC would prefer no real customer data to be stored within Salesforce but to be made view only. These views should only be utilized by a select few individuals that may be assigned the ability to view this data temporarily and have it removed.
Which two features should a Solution Architect suggest to maintain these constraints?

• A. Third-party ETL, Profiles
• B. Salesforce Connect, User Profiles
• C. Apex Callouts, User Permissions Sets
• D. Salesforce Connect, User Permission Sets

A corporate bank has decided to use a multi-cloud solution to reduce time to market, showcase a 360-degree view of the bank's business customers, and improve CSAT rating by increasing channels for customer service. The CIO has asked to run a discovery workshop with one goal: understanding existing technical dependencies within the organisation.
What should a Solution Architect recommend as the top priority to start this journey?

• A. Plot the map or the future system landscape by making assumptions about the changes needed to improve customer satisfaction.
• B. Plot what the customer is thinking, doing, and feeling at the varying stages of their experience, and connect them to interactions with the bank.
• C. Plot the process map using Universal Process Notation (UPN) through workshops involving a diverse set of stakeholders.
• D. Plot the map of the current system landscape and identify key areas where the B2B multi-cloud solution will fit in.

Universal Containers recently began a project to connect its ERP with Salesforce. One of the requirements is a daily batch process to create and update orders and order product information. The development team, using the corporate ETL tool, has created two processes to create these records using Bulk API. The test in the development environment worked fine, but in the production environment, some orderproduct records were not updated and showed an error "UNABLE_TO_LOCK_ROW:unable to obtain exclusive access to this record". There is one Process Builder on the Order Product object and no async process.
Which two steps should a Solution Architect recommend to avoid this error?
Choose 2 answers

• A. Sort the order product records by account and order before the Bulk API load.
• B. Change the Bulk API call to use Bulk API 2.0.
• C. Use the import wizard instead of Bulk API.
• D. Add a retry process for the records rejected by this error.

A Solution Architect was asked by AC Computers to provide solution recommendations for a rebate enrollment and management solution on Salesforce. The primary goal and requirement is to easily launch rebate programs for partners that an administrator can implement and manage in Salesforce. AC Computers currently uses Sales Cloud, Salesforce CPQ, and Experience Cloud to expose opportunity and quote information to partners.
Based on the business requirements, which solution should the Solution Architect recommend?

• A. Implement Salesforce Service Contracts with lineitems to track rebate accruals and expose the data in the Experience Cloud site.
• B. Implement a custom solution to track rebates, accruals, and actuals and expose the data in the Experience Cloud site.
• C. Implement B2B Commerce on Lightning Experience to track rebates and expose the data in the Experience Cloud site.
• D. Implement Salesforce Rebate Management Module and expose the data in the Experience Cloud site.

AC Computers is hitting governor limits when trying to create orders and activate orders in Salesforce. Upon further investigation, it's discovered that AC Computers is trying to process hundreds of order products on a single order. The Order object also has various automation processesto update fields and integrate with a third- party order management system.
What is one solution a Solution Architect should evaluate first to resolve this issue?

• A. Create a custom object to hold orders in queue for processing.
• B. Enable Advanced Order Management to process large orders.
• C. Review to determine if moving automation to asynchronous Apex is required.
• D. Install a third-party solution to process large orders.