Salesforce ARC-801 실제 시험문제 및 답변

문제1
Widgets Wonderful, a manufacturing company, wants to provide a better customer experience and enable field service resources to provide a quote to customers while still on site. The company has complex products that come with warranties that include preventativemaintenance work. Additionally, certain warranty repair work has specific SLAs associated with it. There are 10 Field Service team members and 20 sales representatives, all of whom need to view Salesforce Field Service objects and be able to create quotesfor the customer.
Widgets Wonderful's project owner has some questions regarding the number and types of licenses needed for the users and would like to better understand how warranties will be addressed.
Which two combined options should a Solution Architect suggest?
Choose 2 answers

A. Purchase 30 CPQ licenses and 30 Salesforce Field Service licenses.

B. Purchase 30 CPQ licenses and 10 Salesforce Field Service licenses.

C. Salesforce Field Service, Salesforce CPQ, and Service Cloud for Salesforce CPQ need will need to be installed and customizations will not be needed for Entitlements.

D. Salesforce Field Service and Service Cloud for Salesforce CPQ will need to be installed and customizations will need to be made to handle Entitlements.

정답: B,D

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문제2
Universal Containers (UC) uses Sales Cloud, Service Cloud, and Experience Cloud. The implementation was completed 5+ years ago, and Service Cloud users are now expressing dissatisfaction with system performance. A custom Visualforce page was developed to show relevant data to Experience Cloud users. The same page is used by the Support team but displays more information based on their profile. UC has a small internal Support team for Salesforce that periodically enables new features in production.
Which best practice should the Solution Architect recommend to avoid these types of issues in the future?

A. Assess the level of technical debt and test new features with the Product team in a Developer sandbox.

B. Assess the level of technical debt and test new featuresin a sandbox before enabling in production.

C. Assess the level of data quality and test new features with a pilot before enabling for all users.

D. Assess the level of data quality and test new features with a subset of users in production before enabling all users.

정답: B

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문제3
What should a Solution Architect do to ensure that all requirements for a multi-cloud implementation are captured during discovery sessions so that projectstakeholders are aligned with the project team on deliverables?

A. Develop and present the project scope itemized within the requirements document to all project stakeholders before beginning the solution design and development phase.

B. Define and document the business value map with project stakeholders to capture the value provided by the implementation.

C. Define and document the user journey map with project stakeholders to capture the customer interactions at all touchpoints.

D. Develop and present the business case to all project stakeholders before beginning the solution design and development phase.

정답: A

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문제4
SharpField is a fast-growing company that provides SaaS for commercial service providers. SharpField has been acquiring other similar companies and plans to continue to do so for thenear future.
After a recent acquisition of a company that also has a Salesforce org, the CIO wants to know the correct path forward on deciding whether to integrate the acquired companies into SharpField's existing landscape.
What should a Solution Architect recommend to the CIO to ensure the correct org strategy for SharpField going forward?

A. Prioritize completing an in-depth org strategy analysis, focused on the Business, Technology, Governance, and Operations requirements at SharpField.

B. Prioritize migrating the newly acquired company toSharpField's Salesforce org first, then perform an org strategy analysis to assess the Business, Technology, Governance, and Operations requirements for any future acquisitions.

C. Recommend a multi-org strategy and development of required integration layers to move the required shared data between instances of any and all acquired Salesforce instances.

D. Recommend a single-org strategy and development of strict processes for all acquired companies to follow.

정답: A

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문제5
Universal Containers (UC) u about to develop a new call center solution utilizing Salesforce productsincluding Service Cloud, LiveMessage, Experience Cloud, and MuleSoft. UC would prefer no real customer data to be stored within Salesforce but to be made view only. These views should only be utilized by a select few individuals that may be assigned the ability to view this data temporarily and have it removed.
Which two features should a Solution Architect suggest to maintain these constraints?

A. Third-party ETL, Profiles

B. Salesforce Connect, User Profiles

C. Apex Callouts, User Permissions Sets

D. Salesforce Connect, User Permission Sets

정답: D

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문제6
Recently. Universal Containers (UC) successfully launched a multi-cloud 62B implementation with Sales Cloud, Service Cloud, Experience Cloud, and B2B Commerce. As the Sales and ServiceCloud development was performed by separate teams, UC created Process Builder automation for the Account object m separate Process Builder processes. As customers 90 through the sales process within Sales Cloud, the data on their customer account record is updated. As those same customers make purchases within B2B Commerce, the data on their customer account record is updated as well.
What are two reasons why a Solution Architect should recommend uniting these into a single Process Builder process?
Choose2 answers

A. Moving them into a single Process Builder process provides control over the order of the updates and actions triggered on the Account object.

B. Moving them into a single Process Builder process helps to reduce the number of queries and avoid hitting limits on the Account object.

C. Moving one of the Process Builders into a flow will remove all automation conflicts on the Account object.

D. Moving them into a single Process Builder is the only way to ensure a naming convention is followed on the Account object.

정답: A,B

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문제7
AC Computers is getting ready to go live with automated subscription invoicing using Sales Cloud and Revenue Cloud. AC Computers' primary goal is to retire its homegrown system used for manual invoicing and migrate any outstanding bookings. The company wants to make sure there is little disruption to a customer's current invoicing schedule when it goes live with Salesforce Billing and retires the existing system.
Which three recommendations should a Solution Architect make to reduce customer impact?
Choose 3 answers

A. Migrate all historical payment methods from the homegrown system.

B. Utilize the standard user adoption reports and dashboards to track invoice data.

C. Provide training and enablement for end users and admins prior to go live.

D. Compare invoices as produced in both systems to ensure customer invokes are as expected.

E. Create a release and change management process to incorporate feedback and fix issues.

정답: A,C,D

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최신Salesforce Design and Implement B2B Multi-Cloud Solutions - ARC-801무료샘플문제

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