최신Avaya Aura® Call Center Elite Support - 7492X무료샘플문제
문제1
You have been asked to remove an existing hunt group 10 in the Call Center Elite system. The hunt group is associated with Group type of EAD-MIA, and multiple vectors are referencing this hunt group.
Which command would be the start point?
You have been asked to remove an existing hunt group 10 in the Call Center Elite system. The hunt group is associated with Group type of EAD-MIA, and multiple vectors are referencing this hunt group.
Which command would be the start point?
정답: A
문제2
A customer has provided one specific customer toll free number. The customer should have some (but not total) advantage over the typical call to the same skill as other callers.
Which Business Advocate (BA) feature is used to adjust the service level for the customer to this particular skill?
A customer has provided one specific customer toll free number. The customer should have some (but not total) advantage over the typical call to the same skill as other callers.
Which Business Advocate (BA) feature is used to adjust the service level for the customer to this particular skill?
정답: B
문제3
A customer has Avaya Communications systems located in Detroit, Chicago and Denver. All three systems are connected via ISDN Tie dunks. The customer is implementing multi site Best Services Routing (BSR) to intelligently compare resources and find the best call center to service their calls. Status polls from the Denver location to Detroit consistently fail.
What are two reasons that could be the root cause for this failure? (Choose two.)
A customer has Avaya Communications systems located in Detroit, Chicago and Denver. All three systems are connected via ISDN Tie dunks. The customer is implementing multi site Best Services Routing (BSR) to intelligently compare resources and find the best call center to service their calls. Status polls from the Denver location to Detroit consistently fail.
What are two reasons that could be the root cause for this failure? (Choose two.)
정답: C,D
문제4
Which two vector variable types are strictly global in scope? (Choose two.)
Which two vector variable types are strictly global in scope? (Choose two.)
정답: A,C
문제5
You are asked to resolve an Issue with little information except that there are reports of calls being disconnected and calls in queue not receiving announcements. When you check the display events In the Communication Manager (CM) there are several events that need to be researched.
Using the information in the Events Report, how do you determine which vector(s) to begin troubleshooting?
You are asked to resolve an Issue with little information except that there are reports of calls being disconnected and calls in queue not receiving announcements. When you check the display events In the Communication Manager (CM) there are several events that need to be researched.
Using the information in the Events Report, how do you determine which vector(s) to begin troubleshooting?
정답: B
문제6
What are three advantages of the Avaya Customer Experience Virtualized environment? (Choose three.)
What are three advantages of the Avaya Customer Experience Virtualized environment? (Choose three.)
정답: C,D,E
문제7
In which document can the events tablebe found?
In which document can the events tablebe found?
정답: C
문제8
A customer reports that they have an active alarm. The alarm is from the Media Director and reads "Device Monitor Failure".
What should you advise the customer to do?
A customer reports that they have an active alarm. The alarm is from the Media Director and reads "Device Monitor Failure".
What should you advise the customer to do?
정답: C
문제9
Refer to the exhibit.
What are three reasons for turning on "Net Redir" = y? (Choose three.)
Refer to the exhibit.
What are three reasons for turning on "Net Redir" = y? (Choose three.)
정답: A,B,C