최신Oracle B2B Service 2022 Implementation Professional - 1z0-1064-22무료샘플문제
문제1
Which two steps are needed to create a new business object in Digital Customer Service?
Which two steps are needed to create a new business object in Digital Customer Service?
정답: A,B
문제2
Your customer is not able to use category filters for search and recommended results of Knowledge articles in his environment.
Which of the following is causing this behavior?
Your customer is not able to use category filters for search and recommended results of Knowledge articles in his environment.
Which of the following is causing this behavior?
정답: B
문제3
A service agent can create tasks from different system areas.
Identify three modules where a service agent can create and associate tasks.
A service agent can create tasks from different system areas.
Identify three modules where a service agent can create and associate tasks.
정답: B,D,E
문제4
Which two statements are true about system-to-system authentication between Digital Customer Service (DCS) and Oracle Engagement Cloud?
Which two statements are true about system-to-system authentication between Digital Customer Service (DCS) and Oracle Engagement Cloud?
정답: B,D
문제5
You have been asked about some of the features of CTI notifications. Users want to be efficient in their time use, using alternate browser pages to carry out other activities when they are not receiving calls. However, the priority remains answering their client's calls, so they are forced to remain on the Engagement Cloud Page to avoid missing them.
Perform an analysis on the available features of Engagement Cloud and select the best viable answer to your customer's issue.
You have been asked about some of the features of CTI notifications. Users want to be efficient in their time use, using alternate browser pages to carry out other activities when they are not receiving calls. However, the priority remains answering their client's calls, so they are forced to remain on the Engagement Cloud Page to avoid missing them.
Perform an analysis on the available features of Engagement Cloud and select the best viable answer to your customer's issue.
정답: C
문제6
Which two keyboard shortcuts can be modified?
Which two keyboard shortcuts can be modified?
정답: D,E
문제7
Your customer has three service request child categories under the top-level service request category "Accounts":
Gold Accounts
Silver Accounts
Basic Accounts
You now want to disable the "Silver Accounts" category.
Which option meets the requirement?
Your customer has three service request child categories under the top-level service request category "Accounts":
Gold Accounts
Silver Accounts
Basic Accounts
You now want to disable the "Silver Accounts" category.
Which option meets the requirement?
정답: A
문제8
Digital Customer Service application configuration settings in json.cfg include which four options?
Digital Customer Service application configuration settings in json.cfg include which four options?
정답: C,E,F,H